Shipping, Returns & Contact

Orders are processed within 1–2 business days, then shipped straight from our partners.

• Press-on nails: arrive in 3–7 business days.
• Hair extensions, wigs & lashes: arrive in 7–14 business days.
• Shipping cost: Standard $8, Express $24, and free standard shipping on orders over $50.

Heads up: if your order has items from different categories, it may arrive in separate packages, each with its own tracking number. You'll get a shipping email with tracking for every package.

We currently ship to the United States only.

Damaged, defective or wrong item

Email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, your choice. No need to send it back.

Package never arrived

If your tracking hasn't updated in 10 business days, or it says delivered but you don't have it, email us. We'll work with the carrier and send a replacement or a refund.

Changed your mind

For hygiene reasons, we can't accept returns on wigs, hair, lashes or nails that have been opened, worn, cut, colored or applied. Unopened items in original packaging can be returned within 14 days of delivery for a refund (minus shipping). Email us first for return instructions.

Cancellations

Need to cancel? Email us within 12 hours of ordering and we'll cancel it for a full refund. After it ships, we can't cancel.

How refunds work

Approved refunds go back to your original payment method. Depending on your bank, they show up within 5–10 business days.

Please reach out to us before contacting your bank. We answer fast and will always try to make it right.

Questions about an order? We reply within 24 hours, usually much sooner.

• Email: lushgirlbeauty@gmail.com
• Instagram DM: @lushgirlbeauty

Please include your order number so we can help you faster.